Insufficient Data To Handle Any Alternative

| Canada | Bizarre, Extra Stupid, Movies & TV, Technology

(I work as tech support over the phone for an Internet company. I cannot get the customer’s modem back online and need to book a technician to get the service up and running. Unfortunately it’s a Friday, and the next available tech isn’t until Monday.)

Customer: “Well, this is just great! Now I’m going to have to use my cell phone to watch movies all weekend, and that’s going to use up all my data! You need to give me a credit to cover my extra data usage!”

Me: “I’m sorry, but I don’t have the ability to give you a credit for your cell phone data plan.”

Customer: “So now I won’t have Internet all weekend, and my data’s all going to get used up to watch movies!”

Me: “I do have you on the priority cancellation list, so they will call you if another appointment does open up before then. If it does, they’ll call you and make sure the time works for you; they won’t just come out without any notice. But of course I can’t guarantee a spot will open up.”

Customer: “That’s great, but what about my data?”

Me: “Well… You don’t have to watch movies on your cell phone.”

Customer: “No, I do! I don’t have any choice! My Internet’s down so the only way I have to watch movies is on my cell!”

Me: “No, I mean you don’t have to watch any movies.”

Customer: “What?”

Me: “I mean, I understand your Internet’s not working and if you watch movies on your cell it’ll be a big hit to your data plan. But you don’t have to actually watch movies.”

Customer: “What do you mean? I only have my cell. It’s the only connection that’s working right now.”

Me: “You don’t have to watch movies. You could do something else.”

Customer: “I don’t understand what you mean.”

Save Us From The Super Savers

| San Antonio, TX, USA | At The Checkout, Bad Behavior, Theme Of The Month

(Every week, we have coupons such as 25% off or a certain dollar price off of a product. You have to choose only one coupon as it states in the small text, but one customer always comes in and refuses to accept it. We have a deal on Sharpies reduced to $2.00. You either get $1.50 off or 25%. She brings all the sharpies we have stocked.)

Me: “Will that be all for you?”

Customer: “Yes.” *hands me about 20 coupons for $1.50 off and 25% off*

Me: “Ma’am, you must choose one coupon to use and only one coupon per transaction.”

Customer: “The coupon doesn’t say that.”

Me: “Yes. If you read here it says only one coupon per person per transaction and it’s not valid with any other offer. You can only get $1.50 off one or you can take 25% off your entire purchase.”

Customer: “Well, I’ll only take one, then!”

(We have to take all the sharpies back. She comes in the next week with a price match of Crayola markers for $0.97 and a $1.00 off coupon. She again, has every box we have in stock.)

Me: “Ma’am, we cannot give you $1.00 off an item that is $0.97. I can ring them all up for $0.97 or I can take $1.00 of one of the boxes.”

Customer: “Why? Let me see your manager.”

(My manager comes and explains the coupon to her and tells her it states in the small print, one coupon per person per transaction.)

Customer: “Can’t I just do separate transactions?”

Manager: “No.”

Customer: “I’ll take one, then!”

(After she left I asked my manager if we could just ban her.)

One Large Popcorn, Extra Salty

| Aldershot, England, UK | Bizarre, Food & Drink, Rude & Risque

(I am working the concessions counter for the evening. It’s been a hectic shift when two customers in their 20s approach me.)

Me: “How can I help today?”

Male Customer: “Hey, yeah, can we get a large popcorn and a small popcorn? And uh, can you do us a favour? This is going to sound really weird…”

Me: “Go for it!”

Male Customer: “Well, uh. My friend and I have been playing jokes on each other for a while, and I was wondering if you could help out?”

Me: “Uh… yeah, sure.”

Male Customer: “Great! Could you uh, put this in the small popcorn and cover it with the popcorn so my friend cant see it?”

(The female customer pulls out a rather large adult toy from her handbag and hands it to me as discreetly as possible – at this point I couldn’t help but laugh or deal with the customer by myself.)

Me: “Hey, uh, [Coworker], do you think this will fit in a small popcorn bag?”

(My coworker walks over looking mortified.)

Coworker: “If you want to successfully hide that, I would really suggest a large popcorn.”

Male Customer: “Okay! Change the small to a large please!”

(I took the object behind the counter so no one could see and filled up the bag as requested and processed their order.)

Woman Customer: “I’m really sorry. They’ve been doing this for a while now.”

Me: *still laughing at this point* “No, no, it’s okay. This is probably the best thing to happen whilst working here. I hope it turns out all right!”

(After they left my coworker and I had to take a moment to stop laughing and then we had to tell other coworkers and supervisors about it. To this day, I still don’t know if it was against policy or if a manager saw, but those two customers made that shift so much better!)