Roundup: The Most Popular Stories Of The Week

| Not Always Right | Right | December 5, 2015

Shake off the week of bad customers… with even more bad customers! Find for your reading pleasure below, a roundup of the most popular stories of the last week (November 28th – December 4th 2015)!

See more roundups here!

Nurses Be Like “WOW”

| Right | December 5, 2015

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Stupidity Amplified

| Indianapolis, IN, USA | Right | December 5, 2015

(I work for an online music store, and often customers will call if they have any sort of problem with an order.)

Caller: “I purchased a very expensive amplifier head from your company. I am thinking about sending it back because it cuts in and out with sound while I play my guitar through it. I boxed it up and set it on my porch two nights ago, but no one has picked it up yet.”

Me: “When did you call us for a return authorization?”

Caller: “I didn’t. Why won’t someone just come pick it up?”

Their Understandings Are Chalk And Cheese

| USA | Right | December 5, 2015

Me: “Hey, do you want to try this four-year aged cheddar?”

Customer: “Sure!” *tastes cheese* “That’s pretty good. Is it really four years old?”

Me: *sarcastically* “Oh, no, we actually age it like a month and then sell it to you guys. We call it four year aged cheddar for fun.”

Customer: “Oh, that’s so neat! I never would have guessed that.”

(The customer wasn’t sarcastic. I had to explain the process of aging cheese to her.)

Doesn’t Understand The ‘Customer’ Part Of Customer Service

| UK | Right | December 5, 2015

Me: “Hello, [Store]. This is [My Name] speaking. How may I help you?”

Caller: “Hi, so I purchased a print of [artwork] from your website and the quality isn’t very good because of the size. I want to return it.”

Me: “I’m sorry you’re not happy with your print. As you may have noticed when you made your purchase, although we offer prints on our website they are all custom orders made and shipped by [Different Company]. We simply supply the copyright for the image. You will need to contact the returns department for [Different Company].”

Caller: “Yeah, I know they’re made by [Different Company]. I’ve called them just about every day this week to make the return. The woman in the call centre said she’s waiting to hear back from the head of the department, and they still haven’t gotten back to me yet!”

Me: “I’m very sorry to hear about that, sir. Hopefully they will get back to you soon. Is there anything else I can help you with today?”

Caller: “Um, yeah! This return! I want to return it; it’s no good.”

Me: “Sir, as we just discussed, [Bookstore] does not make the prints; [Different Company] does. They will process your return.”

Caller: “But it’s on your website!”

Me: “Yes, but we contract [Different Company] to fulfill the custom orders. We at [Bookstore] cannot refund something that we do not make, stock, or ship.”

Caller: *nearly screaming* “But [Different Company]’s customer service is terrible! What are you going to do about it?”

Me: “I’m sorry, sir, but I have no control over the customer service of another company.”

Caller: *now yelling* “You should care about how other companies treat your customers! YOU promoted [Different Company]. YOU should make them have better customer service! Now I want my return!”

Me: *finally fed up* “Sir, I don’t know how else I can explain this. [Bookstore] does not make the prints. [Different Company] does. They shipped your order to you, not us, and you must return it back to them. We have over 1200 products in our store from hundreds of different companies, and if you purchased any of them IN OUR STORE, and not a customer order from a third party, you could return them here. But you cannot return something that we have never had!”

Caller: “You should still care more about how other companies treat your customers!” *hangs up*

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