A New Form Of Pest Control

, | UT, USA | Crazy Requests, Food & Drink

(I am working at a popular fast food restaurant on a weekday. We are not extremely busy, but did have a fairly large drive-thru line. A man comes into the dining room and places his order wearing his work uniform. He is the only person in the dining room but he only waits about three minutes before coming to the counter to complain.)

Customer: “I have been waiting for my order for f***** ever, and want to speak with your manager, and I want my meal for free.”

(The manager comes over after hearing the customer.)

Manager: “How can I help you, sir?”

Customer: “I’ve been waiting here for f****** ever, and I expect my food now, and I expect it for free.”

Manager: “I’m sorry but we serve on a ‘first-come, first-serve basis’ and have a long line in the drive-thru. I can give you a discount on your order, but we can’t give it to you for free.”

Customer: “Your corporate offices are going to hear about your s**** service and you’ll be fired.”

(The customer storms out and I ask my manager what happened. He said this customer comes in about once a month to do this, but never wore a uniform before. It turns out the customer worked for a pest control company which our restaurant uses for routine sprays around the building. My manager calls the number on the customer’s uniform and tells them what has happened and that we’ll be using a different service from now on. A couple of days later the customer comes in again.)

Me: “Hello, sir. How can I help you?”

Customer: “I’m very sorry for how I acted the other day. Will you call my boss and ask them if I can have my job back?”

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Total Recall

| WI, USA | At The Checkout, Math & Science, Money

(Whenever a customer hands me actual cash, I always recount it and repeat the sum back to them to ensure they have given me the right amount, The customer is in a rush and not listening to me.)

Me: “With your coupons, your total is $12.34.”

(The customer hands me $21 and some change while looking at the display.)

Me: “Out of $21.46?”

(She ignores me so I enter the amount into the computer, take out her change and close the drawer.)

Me: “Your change is $9.12. Would you like your receipt with you or in the bag?”

Customer: “What? I didn’t want change back! That’s why I gave you exact change! I should be getting $5 back!”

Me: “No, Ma’am. I told you the total was $12.34 after your discounts and repeated how much you gave me back to you.”

Customer: “But the display says $16.46! Give me the right change back; I’m trying to lighten my purse and I don’t want coins!”

Me: “That was before the discounts. The display shows the amount due after discounts on this side of the display.” *I reach over the monitor to point*

Customer: “Open the register back up and get me the correct change! NOW!”

Me: “The register will only open for a cash transaction.”

(The lady continues to yell at me, disregarding her own stupidity until another customer eventually pushes in front of her while giving her a dirty look.)

Next Customer: “She told you the correct total and you didn’t bother paying attention.”

Complaining To Have Nothing To Complain About

| MI, USA | Crazy Requests, Food & Drink

(At the restaurant all ‘extra’ items are served on the side, such as lemons for water or extra dressing, as well as a few of the sides. One of the customers has ordered a water with lemon, and this occurs after I set down her glass.)

Customer: “I said I wanted water with lemon. Why are you incapable of doing anything right?”

(I set out down the dish of lemons that was on my tray with the remaining drinks.)

Customer: “Oh, usually people forget them.”

Me: “Okay, well, are you ready to order?”

Customer: “Yes, I will have [Food], with a side of ranch, ketchup, and [several other extra items]. And you better not forget anything, I am so tired of having to ask six times for everything.”

Me: “I won’t forget anything.”

Customer: “Yeah, right; you people always forget something.”

Me: “Okay, I will do my best.”

(Since it this is a larger table, when the food is finally ready it takes three servers to carry out the food. I set the customers food down first.)

Customer: “Where is my ketchup, ranch, and [several other items]? I knew you would forget them. You are completely worthless!”

Me: “I have them but they are on the next few trays.”

(I gesture to the two servers behind me waiting with the rest of the order.)

Customer: “No, it’s not. You’re just making excuses for your incompetence.”

(The customer continues to yell at me the entire time I am passing out the food while watching me to be sure I don’t sneak back to get items that I forgot. After I am done I look at the customer.)

Me: “Is there anything else you need?”

(The customer looks at the food and starts to pout. Her husband, who has been silent this entire time, finally speaks, obviously somewhat annoyed.)

Husband: “Well, I don’t think she forgot anything did she, honey? It looks like she brought everything you wanted.”

Customer: “Well, yeah, but she only got everything so that she could make me look bad.”

(The customer did not say another word the rest of the time the were there. Instead she just glared angrily at me!)

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Actions Are Totally Out Of Order

| Wichita, KS, USA | Bizarre, Crazy Requests, Health & Body

(It is near the end of my shift and I am cleaning the bathrooms in my section. The only event currently going on is being held at the other end of the building; there are two other sets of bathrooms and several closed doors between the event and my area. Nonetheless, out of habit, I have put up the “CLOSED FOR CLEANING” sign in the doorway of the women’s bathroom. It’s a bright yellow sign, on a bright yellow safety bar, that is at chest level so that people can’t just walk underneath it. I have just finished cleaning the mirrors and sinks. As I turn away from the mirrors, a woman walks in.)

Me: “Oh, I’m sorry, but this bathroom is closed.”

Woman: “What? Why?”

Me: “Because I’m cleaning it.”

Woman: “Well, you should have a sign up!”

Me: “Uh, I do. Right across the doorway”

Woman: “Well, that doesn’t apply to me! I have to go!”

Me: “Are you with the group on the other side of the church?”

Woman: “YES! Now let me use the bathroom!”

Me: “Ma’am, you would have had to pass by two other bathrooms on the way down here. Those were much closer to your event.”

Woman: “I wanted to use this one!”

(My bathrooms aren’t that special; they’re the oldest bathrooms in the building. The ones by her event are much nicer and had been renovated only a year ago. One toilet in my bathroom is also out of order, while we wait for a back-ordered part to come in.)

Me: “All right, fine.”

(She tries to go into the stall with the big ‘OUT OF ORDER’ sign. The stall is locked AND taped shut, since people had been ignoring the sign most of the week and unlocking the stall. Thus far, the tape had deterred them.)

Woman: “Why can’t I get in here?! I want in! I have to go!”

Me: “Ma’am, that stall is out of order. The toilet doesn’t work. That’s why there’s a sign and the door is taped shut. There are seven other stalls that are just fine.”

Woman: *huffing* “FINE!”

(I go out to my cart to take inventory of what I need to restock before I leave, while I wait for her to finish. A few minutes later, she comes barreling out, knocking my sign out of the doorway.)

Woman: “Your toilet is broken!” *storms off down the hall*

(I rolled my eyes, put the sign back, and went to clean whichever toilet she used, figuring she had probably gotten the one with the finicky flusher. She hadn’t. What she had done was unlock the out of order stall and ripped the tape down… and then ripped down the out of order sign, tossed it in the toilet, and urinated and defecated on it. I had to call my shift supervisor down to turn the water back on to that toilet so I could clean it, which left me with a flooded floor from the huge leak that had necessitated closing that toilet in the first place.)

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If Only She Could Hear Herself

| London, England, UK | Extra Stupid, Food & Drink, Technology

(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’ of this group. The husband is okay but the wife is really snobby and has caused us problems before.)

Me: “Good evening. Is everyone ready to order?”

Wife: “Could you get the manager for me? Now!”

Me: “Of course, madam. Is there anything I can do for you?”

Wife: “No! Just get him.”

(I go and get my boss but have no explanation why he is needed.)

Boss: “Good evening, madam. How may I help you tonight?”

Wife: “How dare you let your staff wear headphones? We spend a lot of money in here and we expect a certain type of service. This is most distressing.”

(Most of the other guests look really uncomfortable as they realise she’s talking about me and it’s obvious that I have hearing aids.)

Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.”

Wife: “For God’s sake! It’s the girl!” *she points to me as I’m still standing at the table* “We are in here all the time and I have never known such disregard for the customer.”

Boss: “I’m really sorry. There’s no way you deserve to be treated this way.”

Wife: “I should think so. I just—”

Boss: “Not you. I was talking to my employee and friend. You—” *referring to the wife “—on the other hand are a despicable human being. How dare you come in here and talk to a member of my staff like that? It is massively, plainly obvious that she is wearing hearing aids. Everyone else at your table can see that. Now you have not only embarrassed yourself and the rest of your table but also my staff member. I’m very sorry but I have to ask you to leave, madam. The rest of your table may stay if they so wish but I simply cannot have my staff treated that way. Please leave. Now.”

Wife: “Well! I think you’ll find you’ve just made a very big mistake talking to me like that. You have lost a lot of business from us. My husband here is a solicitor and he will—”

Husband: “That’s enough. I’m really sorry. We’ve been served by your waitress before and know she wears hearing aids, and I’m not a solicitor.” *to his wife* “I think you need to go home. I’m hungry; I would like to order, please.”

(The wife looks about the table as the rest of the guests sit there in silence. She then gets up and flounces out. I take everyone’s order and the rest of the evening goes very smoothly. When the guests ask for the bill the husband calls me over.)

Husband: “I’m really sorry about my wife. Do you know, I don’t work and neither does she. I won the money on the lottery. Before we were rich I was an accountant and she worked in a shoe shop. I really have no idea why she’s like that. I promise I’ll never bring her in here again.”

(The meal itself cost over £400 and I made a massive tip as everyone at the table felt really badly. The husband still comes in with friends but never brings his wife. He asks for me to serve him and always tips really well but I share the tips now!)

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