I Swear By My Password

, | TX, USA | Right | July 16, 2015

(I work for an ISP that also provides e-mail. The phone rings.)

Me: “Thank you for calling [Provider]. How can I help you today?”

Customer: “Hi, I just got a new computer, and I can’t remember the password to log into my e-mail.”

Me: “I can certainly help you out with that. Give me one moment to bring up your account.”

(I verify some information with her and bring up her info, including her e-mail password. Because of what it is though, I’m having trouble figuring out how to give it to her.)

Me: “Okay… So, I have your password up now. So I just want to be clear that what I’m about to tell you is really what I’m seeing on my screen.”

Customer: “All right.”

Me: “Okay, well, the password is ‘f*** you.'”

(I hear some typing in the background.)

Customer: “Great! That was it! Thank you so much!” *click*

1 Thumbs
1,080
VOTES

Completely Obamacareless

| VI, USA | Right | July 16, 2015

(I work in client intake for a private pay home health care. We don’t take insurance of any kind and cater to a wealthier crowd in a home health agency. A woman calls up demanding care.)

Me: “Hello. this is [Company]. How can I help you today?”

Client: “Yes, I need to get set up with care in my home!”

Me: “Great, I will just need to get some information from you and get one of our nurses to come out and do an assessment with you.”

(I explain our pricing and our rates, I explain we are private pay only and do not accept insurance of any kind.)

Client: “Oh, this sounds wonderful! My doctor. told me you would all take wonderful care of me! Who do I have my doctor fax the orders for Medicaid to?”

Me: “Ma’am, as I have already stated to you we do not take Medicaid or any other insurance!”

Client: “Yeah, but my doctor wrote an order! You have to do it!”

Me: “I am sorry, but because we do not work with insurance companies a doctor can not just write an order and expect us to take it. We are not set up to even work with Medicaid.”

(I explain again how we work and how our payment system is set up etc.. making sure to let her know clearly that we do not take any insurance and that she will have to pay 100% out of pocket!)

Client: “Well, this is just stupid! You have to take care of me! I chose to call you! You cannot turn down a customer! I want care and you need to have a caregiver here by tomorrow or I will sue you!”

Me: “Ma’am, I am sorry but we can’t do that. It’s not possible. Would you like the names and numbers of companies that take Medicaid and can provide you with a home health aid?”

Client: “No, I hate companies that take Medicaid! They all suck and the caregivers don’t work!”

Me: “So, you are okay with our pricing and paying for the care yourself?”

Client: “No, you will take my insurance or get sued!”

Me: *click*

(She called back for over two hours with me hanging up on her over and over again. She complained to her doctor, who called us and talked to me about how our services work. Turned out he had recommended us to this client as she does not qualify for in home health through Medicaid and told her the reason we could provide care is because we don’t take insurance and the client would be paying for the care herself!)

That Benefit Went Straight Down The Faucet

| Rio Rancho, NM, USA | Right | July 16, 2015

(I work at a home improvement store. A customer has picked out a faucet.)

Me: “Great! We have that exact one in stock. While I set up this order, I will have someone go get it from the warehouse for you!”

Customer: “That’s perfect! What do I owe?”

Me: “$103.00. That can be cash, check, or card.”

Customer: *hands me a card*

Me: “Uhm. This is a EBT card.”

Customer: “Yeah, I know.”

Me: “Uhm, food stamps only work on food and necessities. Did you mean to give me a credit or debit?”

Customer: “No, just charge the card I gave you.”

Me: “Uhm, ma’am, I cannot do that. This is a state issued EBT card. It’s not meant to be used for household fixtures, just food and some basic supplies. My computer won’t even accept it if I did enter the information.”

Customer: “I want it charged to that card! That is why I gave you that card!”

Me: “I understand that; however, that is not how these cards work.”

Customer: “Well, why not?”

Me: “Because the state issues them for families who cannot afford food, water, formula, or other needs. But it has to be for a need that is basic to supporting life, not things like faucets or even clothes.”

Customer: “But I NEED a new faucet.”

Me: “Well, if you are renting, the owner of the property should be the own who replaces it. If you own your residence, I can ring this up with cash, check, or a bank issued card.”

Customer: “Just swipe the card I gave you!”

Me: “This is a state issued food stamp card. I cannot.”

Customer: “This is discrimination because you think I am poor!”

Me: “Ma’am, I do not judge based on how much money a customer happens to have. However, I can refuse forms of payment that either do not work, will not work, or are illegal to attempt to use.”

Customer: “Illegal? Now you don’t think I am American!”

Me: “What? I said forms of payment that are illegal to use.”

Customer: “You are calling me an illegal!”

Me: “Ma’am, I cannot help you. Nor can I sell you this with the payment you offered me. You can either give me a legal, bank issued form of payment or not buy from this store.”

Customer: “How dare you!” *flounces out*

1 Thumbs
1,022
VOTES

Word Choice Makes An Explosion Of Difference

| USA | Right | July 16, 2015

(For a special holiday event hosted by a local organization our fast food restaurant gives them coupons for small ice cream cones to give to children as prizes. We are open the same day and the event lasts all day long. Our poor old ice cream machine quickly overheats and starts gushing liquid ice cream all over the floor.)

Customer #1: *screaming so loud i can hear her through my coworkers headset* “What do you mean we can’t get ice cream? Why do you think we came here in the first place?!”

Coworker: “I’m sorry, ma’am, but the ice cream machine is currently down and—”

Customer #1: “Of course it is! You know what? F*** YOU!”

(The customer drives off, pissed. Just like most of our other customers for that day.)

Me: “You look frazzled. Give me the headset for a while.”

Coworker: “Oh, God, thank you!”

Me: “Thank you for choosing [Restaurant]. How can I help you?”

Customer #2: “Yeah, we got these coupons for free ice cream cones. Can we get that?”

Me: “I’d love to make those for you! …except our ice cream machine exploded earlier today.”

Customer #2: “Oh, My God! Is everyone okay?”

Me: “Yes, no one was hurt but it did make quite a mess. Someone’s coming out to look at it tomorrow but it probably won’t be fixed until Monday.”

Customer #2: “Okay, we’ll just hold onto our coupons then. Let’s just get [order].”

Me: “Yes, sir, your total is [total] at the first window.” *turning to my coworker* “I think I just accidentally discovered something…”

(Every time someone asked for ice cream for the rest of the day, we told them the ice cream machine exploded and suddenly no one was screaming at us anymore because we were unable to make cones. Word choice is important!)

1 Thumbs
1,671
VOTES

Will Find Ways To Be Offended

| Right | July 15, 2015

o-RUDE-CUSTOMER-570

Page 1,003/3,770First...1,0011,0021,0031,0041,005...Last