Pre(Car)ious Insurance, Part 7

| Vancouver Island, BC, Canada | Right | August 15, 2015

(A customer storms in waving his contract in the air.)

Customer: “I want this insurance coverage OFF! I returned this car yesterday and I realized today that the insurance coverage is still on here!”

Me: “Okay, let me have a look. It looks as though you accepted our collision coverage on the vehicle when you picked up.”

Customer: “But I didn’t even get in an accident so I would like a refund.”

Me: “Oh, I’m sorry, we can’t refund you for that just because you did not get into an accident. You agreed to take the collision coverage and would have signed for it on your contract.”

Customer: “No, this is stupid. I want this taken off now.”

Me: “I’m sorry. You have signed off on a legally binding contracting accepting our collision coverage for the four days you rented a car from us.”

Customer: “Well, I didn’t even look at what I was signing so it’s not my fault.”

Me: “We go over every contract verbally with our customers and explain each part that we need a signature on. We also do not add coverage on without discussing it with our customers first so it seems you agreed to it at the time.”

Customer: “WHY WOULD YOU CHARGE ME FOR COLLISION COVERAGE IF I DID NOT GET INTO AN ACCIDENT, THOUGH! I WANT A REFUND!”

Me: “Again, sir, I’m really sorry, but you signed for this on a legal contract.”

Customer: “Let me speak to your manager NOW!”

Me: “Absolutely.”

(My manager has been sitting in the back office listening the entire time. He walks out, and the customer repeats everything again.)

Manager: “Sir, you put your signature down on a legal contract accepting this coverage. I wish that I could get a full refund on my yearly insurance just because I did not get into an accident, but unfortunately it does not work that way.”

Customer: “Well I didn’t read what I was signing. This is f****** ridiculous. I ACCIDENTALLY SIGNED IT!”

Manager: “WELL, THEN, WE ACCIDENTALLY COVERED YOU AND THE VEHICLE, NOW DIDN’T WE? I suggest next time you put yourself in the position of signing a LEGAL DOCUMENT that you will spend time reading it and pay attention when someone explains it to you.”

(The customer promptly left.)

Related:
Pre(Car)ious Insurance, Part 6
Pre(Car)ious Insurance, Part 5
Pre(Car)ious Insurance, Part 4

1 Thumbs
1,084
VOTES

That Request Just Takes The Cake

| Boston, MA, USA | Right | August 15, 2015

(This happens right during the week of the Boston Marathon bombing and the day after the whole city and the surrounding towns were required to stay closed due to a manhunt of the bomber. There are announcements everywhere on the news the day before and cop cars telling us to stay indoors. This is what happens the day after.)

Me: *looking at a book of cake orders* “Uh oh, looks like we have a cake order today.”

(We make cake orders usually the day before and freeze it since they’re purely made out of mousse.)

Manager: “Oh, okay, let me call the customer since we were closed all day yesterday. I’m sure they’ll understand since we had a situation yesterday.”

(The manager goes away to call the customer but comes back shaking his head.)

Manager: “Wow, I can’t believe it. She was really upset.”

(A few minutes later, the customer comes in.)

Customer: “I can’t believe it! Why didn’t you call me yesterday?”

Manager: “We were closed yesterday due to the bombing…”

Customer: “Well, you should have called! I was telling my sister how your cakes are great and now we can’t get the one we ordered? How unprofessional of you! Now I’m going to have to drive to Connecticut without one and ruin their son’s birthday! ”

Manager: “You know, I’m sure YOUR sister will understand since Boston was closed down yesterday. Have a nice day!”

(We did let her choose a cake that we already had in the store afterwards… but this situation really put a damper on all of us the rest of the day in the bakery…)

A Sweet Slippery Request

| CA.USA | Right | August 15, 2015

(I’m second in line waiting on a fresh batch of kettle corn, which has just finished. We’ve all been watching the preparation process, from start to finish and no one’s said anything.)

Worker: *to customer in front of me* “New batch is ready! Now, what would you like?”

Customer: “A small, no sugar, no oil.”

(The worker is taken aback and looking from the customer to the kettle of oil and huge mass of popped corn, leaving an awkward moment of silence.)

Worker: “Unfortunately, that’s not going to be possible.”

I Physically Despair

| CA, USA | Right | August 14, 2015

Me: “It appears you’re going to have to get your title notarized at a local bank for us to transfer that title out of your name.”

Customer: “You mean I have to do something physical outside of the house?”

Also Forgot His Nuts

| Los Angeles, CA, USA | Right | August 14, 2015

(I go to the store to get bananas, and nothing else. I pay for the bananas, and start to walk away, forgetting them at the register.)

Cashier: *holds bananas up and calls to me* “Hey! Your bananas!”

Me: “That’s between me and my psychiatrist, thank you very much!”

(We all have a good chuckle as I return for the bananas.)

1 Thumbs
1,026
VOTES
Page 1,002/3,801First...1,0001,0011,0021,0031,004...Last