11 Stupid Comments Tourists Have Said!

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Should Have Looked In The Phone/Book

| Edmonton, AB, Canada | Books & Reading, Crazy Requests, Technology

(I work at a large chain book retailer. We sell product online as well as in our stores.)

Customer: “Where is your customer service desk?”

Me: “The cash desk? It’s just behind you.”

Customer: “No, your customer service desk. I need to order a book.”

Me: “We don’t have a customer service desk, but I can help you find a book or order one if we don’t have it in stock. I will just take you over to one of our customer use computers.”

(I lead him over to one of the many computers on the sales floor.)

Customer: “Oh, you just order off [Large Online Competitor]?”

Me: “No, sir, our online orders are though [Company Website].”

Customer: “Not [Large Online Competitor]?”

Me: “No.”

Customer: “Are you sure it’s not through [Large Online Competitor]?”

Me: “No, sir. [Large Online Competitor] is our competitor and not affiliated with us.”

Customer: “Oh, so, do you sell electronics?”

Me: “Yes, we sell a few small electronics such as e-readers.”

Customer: “Do you sell cell phones?”

Me: “No, we do not.”

Customer: “Not even on your website?”

Me: “No, sir. Just e-readers.”

Customer: “But how do you know for sure?”

Me: “Sir, we are a book retailer. I can guarantee we do not sell cell phones.”

Customer: “Oh, so you’re not [Large Online Competitor]?”

Me: “No. This is [Company].”

Customer: “Oh, okay. I guess I’ll go home and order from [Large Online Competitor].”

A Minor Case Of Bad Language

| Red Deer, AB, Canada | Bad Behavior, Family & Kids, Language & Words

(I work in the video game part of a toy store. A little kid is playing video games that we have on demo. We assume the man walking around looking at the other video games and consoles is the child’s guardian.)

Child: “Why the f*** did I die?! That was bull-s***!”

(When I hear this I walk up to the man who is browsing and ask him if the child is his. When he says no, I walk over to the child.)

Me: “I’m sorry but it isn’t appropriate for you to be using that language in this store.”

Child: “I say whatever the f*** I want.”

(At this time my manager hears what the child is saying and walks up to us.)

Manager: “Where are your parents?”

Child: “They know I’m here.”

Manager: “That’s not what I asked; I want to know who you are with and where they are.”

Child: “Fine. They are with my sister in the doll section.”

(My manager goes over the intercom to call for the child’s parents. Minutes later the parents came to the video game section angry they were called over.)

Customer: “Why was I called over? I was with my daughter!”

Me: “I’m sorry, ma’am, but your child isn’t supposed to be left alone in this department; if someone were to grab him—”

Customer: “But he’s playing video games and you are here. He will be fine.”

Manager: “It is not my associate’s responsibility to watch over your child while you wander around the store.”

Customer: “But he is right there!”

Me: “It’s still not my responsibility. We get busy pretty fast in this department and if your child was grabbed while I was with another customer, it would not be my fault. That isn’t the only reason we called you down here. He is using adult language and it isn’t appropriate for a child his age to say words like that.”

Customer: “He is ten; he can say whatever he wants.”

(After arguing with the customer she finally got fed up and left. She forgot her daughter, who she left unattended in the doll section. She came back five minutes later asking why we never told her she forgot someone.)

Setting Of A Smoker Gun

| Anaheim, CA, USA | Crazy Requests

(I work in a very touristy area and we are constantly busy with many families with children due to the attractions there. In the state of California, it is illegal to smoke 20 feet within most buildings, especially restaurants, and my company has a strict rule on that…)

Guest: *standing just right outside smoking a cigarette with smoke coming into the restaurant*

Me: “Excuse me, sir. I’m sorry, but I’m going to have to ask you to move just beyond those green trashcans over there to smoke.”

Guest: *smiles at me and instead of moving forward towards the trashcans, he just takes a step to the side*

Me: “I’m sorry, sir, it’s that way. Please.”

Guest: *smiles and suddenly takes off*

(I think the guest was gone but next thing I know he comes storming back up to me, no cigarette.)

Guest: “You cannot make up your own rules you know.”

Me: “I’m sorry?”

Guest: “That was rude! You cannot tell me where to smoke and not smoke.”

Me: “Sir, it’s actually California State Law that prohibits smoking within 20 feet of most establishments.”

Guest: “Law? LAW?! WELL THEN, STROLLERS SHOULD BE BANNED!”

Me: “Excuse me?”

Guest: “YOU HEARD ME! Strollers should be banned! They’re illegal! As I was standing over there, I got ran over by them, not once, not twice, but multiple times! They should be banned.”

Me: “Excuse me?”

Guest: “IT’S ASSAULT AND BATTERY! IT’S ILLEGAL!”

Me: “Uh…”

Guest: “YOU ARE A VERY RUDE PERSON! Can’t just make up s***! YOU ARE VERY RUDE!”

(And he stormed off yelling a few other things about me and soon just disappeared.)

It’s Not All Right To Be So Closed Minded

| Albany, NY, USA | Crazy Requests, Time

(I’m an assistant manager at a small local pet supply store. Company policy is that if a full time employee goes more than 30 minutes over 40 hours a week a manager just has to sign off on their timesheet to approve any overtime. I’ve just gotten done doing this for an employee who closed the previous evening, who told me about a customer who arrived one minute before closing and stayed until almost forty minutes after despite being told the store was closed, when the phone rings.)

Me: “Thank you for calling [Store]. How can I help you?”

Caller: “I want to make a complaint about your employee!”

Me: “I’m sorry to hear that. May I ask which employee you had a problem with?”

Caller: “I don’t know her name. She has red hair and she was there last night at closing! I was there no more than five minutes after you closed and she was extremely rude!”

(I have already reviewed the receipts from the previous night. Only one transaction took place after closing and it was 38 minutes after.)

Me: “I’m sorry to hear that, ma’am; could you please give me more details so I can speak to her about her behavior?”

Caller: “When she unlocked the door to let me out after I had paid I said ‘I’m sorry, I didn’t know you were closing’ and she said ‘Have a great night!'”

Me: “Ma’am, I’m not sure I understand. Was there something about her tone of voice that seemed rude to you?”

Caller: “No! I said I’m sorry and she didn’t say ‘that’s all right!'”

Me: “Ma’am, I apologize, I don’t see the problem here.’

Caller: “I said I was sorry. It was rude of her not to say it was all right!”

Me: “Well, frankly, ma’am, it wasn’t all right. I’ve already reviewed our receipts from last night and you were here much later than five minutes after we closed. Furthermore, my employee tells me that you had been told that we were closing and you ignored her and continued shopping. Also, our business hours are on our website, our Google listing, printed on our receipts, and printed on our door very clearly. There is no excuse for you to not know what time we close and to keep my employee here more than half an hour late. Is there anything else I can help you with?”

Caller: *sputtering angrily*

Me: “Have a great day, ma’am.”

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