Padding Up Your Knowledge

, , , , , | Working | December 19, 2019

(I’m a twenty-five-year-old trans woman. I work as a cashier, and I pass really well, apparently. On this day, I’m behind the customer service counter telling my supervisor a funny work story before beginning my shift as the online shopper — people order online and I shop in the store for them to pick up. An older woman approaches the desk. My supervisor and a coworker with us are both men.)

Customer: “Young lady! Excuse me, young lady!”

(Upon realising she’s talking to me, I turn around to face her.)

Me: “Yes, how can I help you?”

Customer: “Yes, I need some assistance in finding pads for my granddaughter who, erm, you know. What would you suggest?”

Me: *internally* “Oh, God…” *externally, upon taking her to that section* “Well, these are very good. I haven’t had any complaints. This brand is also very fine, as well.”

(Long story short, I upsell the brand I see some of my female-born coworkers use the most often, since we only sell three brands. The entire time I’m saying things like “excellent absorbency,” and the like, and she’s nodding and soaking it all in — pun intended. She hasn’t the slightest idea I know nothing of what I am saying.)

Customer: “Oh, thank you, thank you, young lady! I think this is perfect!”

(I later tell my female supervisor, who laughs very hard.)

Supervisor: “Girl, that’s amazing. And you weren’t wrong, those are pretty good. Seriously, you should be in marketing.”

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