Over-spilling With Irresponsibility

| Scotland, UK | At The Checkout, Crazy Requests, Food & Drink

(We sell hot drinks in takeaway cups. We serve them without sugar, and direct customers to the end of the counter where they can add it if they wish. My colleague has just served a woman her coffee:)

Colleague: “Okay, that’s your latte there. Sugar is at the end of the counter if you need it. Enjoy your movie.”

Customer: “Thank you.”

(The customer takes the drink, and goes to the end of the counter, where she puts her cup on an uneven pile of napkins. When she then takes the lid off, the cup tips, and covers the counter and the customer. At this point, my colleague goes over to help clean up.)

Colleague: “Don’t worry. We will get this cleaned up, and I will get you another coffee.”

(After he gets the coffee, the customer asks for a supervisor.)

Customer: “I think you should take responsibility for this accident. I don’t think it’s anyone’s fault, but you should take responsibility.”

Supervisor: “We should take responsibility for you placing your drink on the napkins instead of the counter, and then spilling it on yourself?”

Customer: “Yes!”

1 Thumbs
1,276
VOTES
COMMENTS

Related Stories

Comments

comments