Outer Their Minds

| Right | December 27, 2015

(I work in a very popular retail clothing store that sells both men’s and women’s underwear and outerwear clothing. We are very famous for our good-quality underwear. For that reason we aren’t exactly the cheapest place but we always have special sales on, and they rotate every two weeks. The week before we had a successful 40% off sale on all women’s items, including underwear. This week, the 40% sale has ended and it’s changed to 30% off all men’s and women’s outerwear. We have signs everywhere that say this. A family consisting of a grandmother, mother, and teenage daughter have come in, and I’ve just finished fitting the daughter looking for her first true bra.)

Me: “So, this size should be fine for you! And it’ll be good for your school uniform, too; the colour won’t show through your blouse.”

Mum: “Sounds great! You’ve got us sold. We’ll take two.”

Me: “Fantastic, let’s ring it up at the counter.”

(We go to the counter, and have a pleasant chat.)

Me: “Okay thanks guys, for the two bras it’s $64.00.”

Grandma: “Oh, no, dear. That can’t be right. They’re 40% off.”

Me: “Oh, I’m so sorry. That sale ended last week. Our new sale is 30% off all men’s and women’s outerwear.” *I point to the nearest sign, one of 40 around the relatively small store*

Grandma: “Oh, in that case then, sorry. But that still isn’t right. That means the bras are 30% off.”

Me: “Oh, sorry for the confusion, but the sale relates to outerwear only. Clothing. No underwear.”

Grandma: “Yes, so the bras are still 30% off.”

Me: *getting confused* “No, ma’am. I’m sorry, but in our store bras are classed as underwear and therefore aren’t included in the sale.”

Grandma: *suddenly goes from sweet little old lady to monster* “WELL, THEN! THAT’S DECEPTIVE ADVERTISING! I CAN’T BELIEVE YOU WOULD PUT SO MANY SIGNS UP SAYING YOU HAVE A SALE FOR CLOTHING AND THEN NOT FOLLOW THROUGH WITH IT! THE ONLY REASON WHY WE CAME TO THIS OVERPRICED PLACE IN THE FIRST PLACE WAS FOR THE SALE! YOU SHOULD TAKE THESE SIGNS DOWN. THAT—” *points to our rack of bras* “—IS CLOTHING! THEREFORE, YOU SHOULD PUT THEM IN THE SALE! SO DO IT!”

Mum: “You know my mum does have point…”

Me: *stunned and getting angry at being yelled at for these customers’ stupidity* “I’m sorry, ma’am, but as bras are underwear and therefore not classed as clothing and outerwear, I am not able to put it through on sale.”

Mum: “Can we speak to your manager about this?”

Me: “I’m sorry, but my manager is on her lunch break.”

Grandma: “Well, then, cancel everything. We’re not paying for overpriced junk through false advertising. C’mon, ladies, we’re going to [Competitor].”

(I’m shaking my head when my manager comes back from her lunch break and sees the disgruntled family leave the store.)

Manager: “What happened?”

(I explain the situation and she looks stunned, and then starts laughing.)

Manager: “What idiots. What do you do when you say when you’re going to go put clothes on? Just walk out in your knickers and bra?”

Me: “Well, that grandma must.”

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