Out Of Tune-a With The Menu
(I am working as a waitress in a sushi restaurant. A disabled customer comes in and orders five rolls off of our special rolls menu. I bring the customer her food.)
Customer: “What is this?”
Me: “These are the rolls you ordered, ma’am.”
Customer: “I didn’t order these. I don’t eat fish.”
Me: “Ma’am, you specifically pointed at these rolls. The ingredients are mainly tuna and salmon. It is listed on the menu.”
Customer: “I don’t eat fish! You are discriminating against me because I am in a wheelchair. I didn’t order this!”
Me: “Ma’am, this is exactly what you ordered. If you don’t eat fish, you should have ordered chicken or beef teriyaki.”
Customer: “I don’t eat fish! Bring me my rolls!”
Me: “These are your rolls.”
Customer: “I want to talk to your manager.”
Manager: “Ma’am, what seems to be the problem?”
Customer: “Your waitress brought me the wrong rolls. I want my rolls.”
Manager: “This looks to be exactly what you ordered.”
Customer: “I don’t eat fish!”
Manager: “It’s listed with fish on the menu, but okay, we’ll take these back. What would like instead?”
(The customer orders the same rolls.)
Manager: “Ma’am, you just ordered the exact same rolls.”
Customer: “They have fish in them?”
Manager: “Yes.”
Customer: “Is that because I’m disabled?”
Manager: “No, ma’am.”
Customer: “I’m leaving and I’m not giving you a cent of my money. You shouldn’t falsely advertise. You should say when there will be fish!”
Manager: *to me* “You hungry?”
Question of the Week
Have you ever served a bad customer who got what they deserved?