Out Of Touch-screen
I work in a brick-and-mortar store for a phone company. A guy walks in and demands:
Customer: “How do I open your app?!”
Me: “Are you having problems logging in? I can help you reset your password.”
Customer: “No! How do I open it?!”
He waves his phone in my face, and our app icon is right on the front.
Me: “Is it not responding when you press it?”
Customer: *Very confused.* “Press on it? What are you talking about?!”
I reach over and push the app icon. It opens. The guy is completely baffled, like I just performed magic.
Me: “If you didn’t know how to open an app, how did you download it?
Customer: “Oh, my wife does all that stuff. I just carry it. She’s out of town. So… you just touch the app?”
Me: “Yes, sir, your phone is a touch screen. Like, pretty much all touch screen. How have you been using your phone without realizing that?”
Customer: “Oh, people just call me, and I pass my phone to my wife, and she hands it back, and I talk to people.”
Me: “You don’t use it for anything else?”
Customer: “She brings up funny little videos for me sometimes.”
Me: “Nothing else?”
Customer: “What else is there? It’s just a phone!”
And off he walks with his $1,200 smartphone…
