Out Of Touch, Literally
Customer: “Can I have a cold ginger ale, please?”
I charge her for it and give it to her.
Customer: “You don’t have any other cold drinks? This doesn’t feel that cold.”
Me: “That’s all we have in the fridge.”
Then, it occurred to her that maybe it wasn’t as cold as she wanted because she was wearing latex gloves. She felt her drink with her forearm and realized that her gloves were blocking her ability to tell how cold the drink was.
People just love to tell you you’re wrong before figuring out that they’re in the wrong themselves.
Question of the Week
Have you ever served a bad customer who got what they deserved?