Out Of State, Out Of Mind, Part 3

| Right | July 1, 2016

(The clinic where I work performs DMV physicals to certify that truck drivers are physically fit for their job. All the doctors do them, but if a patient drives out of state, they must be certified by the one doctor who performs out-of-state physicals. A driver comes in on a day when the out-of-state doctor is not working.)

Receptionist: “Hi, what can we do for you today?”

Driver: “I need a physical.” *throws DMV paperwork on counter*

Receptionist: “Sure. Have we seen you here before?”

Driver: “No.”

Receptionist: “Then I’ll just need you to fill out our registration form here, please…”

Driver: “What? For a physical? I’m not doing that.”

Receptionist: “Sorry, but every patient has to.”

Driver: “Ugh! I can’t believe you’re making me do this.” *takes clipboard and stomps over to a seat*

(As the receptionist is setting up the driver’s appointment, she asks:)

Receptionist: “[Name], do you drive out of state at all?” *we always call our patients by their first name*

Driver: “My NAME is Ms. [Last Name]!”

Receptionist: “I’m sorry. Ms. [Last Name], do you drive out of state at all?”

Driver: “No! Only in California.”

Receptionist: “Okay, thanks.” *she finishes registering the driver, and asks again* “Now you’re SURE you don’t drive out of state, right?”

Driver: “No! Like I said!”

(Soon the back office MA calls her up. She grumps through the entire physical, complains about the receptionist’s “rudeness”, and leaves in a snit. A few days later, we get a call…)

Driver: “The DMV rejected my physical! I went all the way down there and they rejected it because I drive outside California sometimes! This is your fault!”

Receptionist: “Ma’am, that’s why the receptionist asked you REPEATEDLY if you drive out of state.”

Driver: “Well… I thought she was just being a nosy b****!”

(The driver had to wait a week and come back to our clinic when the out-of-state certifying doctor was working. She seemed slightly embarrassed on her return visit!)

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