Out Of Sight, Out Of Mind, Part 3
Call Center | Texas, USA |
Right | March 13, 2012
(Note: I work for a credit card company.)
Customer: “Nobody ever said anything about late fees, but I have one on my statement! How dare you charge me a late fee? Nobody told me there would be a fee if my payment didn’t get there on time!”
Me: “Actually, ma’am, late fees are discussed in your cardmember agreement that came with your card.”
Customer: “Oh, come on! Nobody actually reads those!”
