Out Of Sight, Out Of Mind
(We always give a proof to customers prior to printing to make sure they get what they want, then follow up with a phone call.)
Me: “Hi, did you get the proof?”
Customer: “Yes, go ahead and run the job.”
Me: “Okay. Thanks.”
(I print her stuff and have it delivered. She calls about an hour later.)
Customer: “I got my stuff but it’s wrong!”
Me: “What’s wrong with it?”
Customer: “The color’s all wrong!”
Me: “But I printed them exactly like the proof! Didn’t you say you got the proof and you approved it?”
Customer: “I’m supposed to LOOK at the proof?!”
This story is part of the Customers-Are-Their-Own-Worst-Enemy roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!
10 Satisfying Stories Where The Customer Was Proven Wrong!
Question of the Week
Have you ever served a bad customer who got what they deserved?
