Out Of Order Is Totally Out Of Order
Just before we open, we realize the toilet isn’t working, so I put an “Out of Order” sign in two different languages on the door. One of the cooks has already had to knock on the door to get a lady who had waltzed right in past the sign out of there before she accidentally made a mess, but this is the most interesting interaction of the day.
Female Customer: “Do you have a restroom?”
Me: “Unfortunately, it’s out of order. Sorry.”
She looks a bit disgruntled but hurries out the door to find somewhere else that has a bathroom, which is not hard since almost every building for two blocks is a restaurant.
Customer’s Husband: *Accusatorily* “Why is the bathroom ‘out of order?'”
Me: “Because it’s not working?”
Customer’s Husband: “Well, what are customers supposed to do? Some of them want to use the bathroom!”
Me: “Sir, I would also like to use the restroom, but I can’t, either. I have to go next door, too.”
He huffs and walks out to wait for his food.
Me: *To my coworkers* “What does he think, I just put the ‘Out of Order’ sign up for fun so he couldn’t use it?”
Question of the Week
Have you ever served a bad customer who got what they deserved?