Out Of Line On The Line

, , , , , | Right | July 12, 2018

(I work at a call center with a major cell phone carrier.)

Me: “Good afternoon. My name is [My Name]; how can I help you today?”

Caller: “Do you like sex?”

Me: *pregnant pause*

Caller: “Hello? Hello are you there? I ask you a question. Do you like sex?”

(I flag down a manager, as we’re not allowed to hang up until we notify a supervisor our “customer” is being abusive. Meanwhile, my mouth is going on to fill the space because every call is recorded, and they watch the audio readouts for gaps of silence.)

Me: “Sir, I will only ask you once not to talk to me that way.”

Low-Level Supervisor: *overhearing, looks at me in shock, and frantically runs to get an actual manager*

Caller: “I only ask you a simple question. Hello? Hello? Did you hear me? I just want to know if you like the sex.” *continues in the same vein, much more explicitly, with an eerily innocent tone*

Manager: “[My Name], is he being nasty?”

Me: *while muting myself on the phone* “Yes. Yes, he is. May I please hang up?”

Manager: “Yes! Yes! I thought you did already!”

Me: “Thank you! No one said I could yet.”

Caller: “Hello, are you still there? Do you want to sex with—”

Me: *hangs up*

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