Out Of Date, Out Of Mind
I’m working the bar when two younger-looking men come up. [Customer #1] is visibly older than [Customer #2].
Customer #1: “I’ll have [Drink].”
Customer #2: “Same here.”
Me: “ID, please.”
They procure their driver’s licenses without a fuss, laying them on the counter for me. [Customer #]1’s ID is valid and shows him to be of age; however, [Customer #2]’s ID is expired.
Me: *To [Customer #2]* “I’m sorry, this is expired. I can’t serve you.”
Customer #2: “Oh, come on. It doesn’t change how old I am!”
Me: “It doesn’t matter. Your ID has to be up-to-date to be valid. You can order something non-alcoholic, or you can…”
I trail off as I look at his license again. Then, I look at [Customer #1]’s license and realize the name and date of birth are identical on both.
Customer #1: “Well, that’s bulls***. What, it’s expired, so you have to assume he’s eight years younger than he says?”
Me: “Not necessarily, Mr. [Full Name on the ID].” *To [Customer #2]* “Or is that you?”
The two realized their trick was up, seized their licenses, and fled the bar. I’d often wondered myself why an ID had to be up-to-date to be considered valid, but now I know why — the two looked similar enough that the out-of-date license genuinely looked like [Customer #2]!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.