Out Of Control (Alt) Delete
Me: “Thank you for calling Tech Support. This is [My Name]. How can I help you?”
Elderly Woman: “I need you to delete a website!”
Me: *thinking she means she wants to cancel her account with us* “Okay, ma’am, I can help you with that. Can I have the name of your website so I can look up the account?”
Elderly Woman: “I don’t know the name! It’s got that Satanic Marilyn Manson on it! HE HAS SEX WITH SHEEP!”
Me: *stunned* “Umm, is this a website you own?”
Elderly Woman: “No, he has sex with sheep! I need you to hit the button and delete him from the Internet!”
Me: “If this is a website that’s not on our servers, there’s no way I can delete it.”
Elderly Woman: “Just hit the button!”
Me: “I don’t know what to tell you.”
(Someone else picks up the phone, a much younger sounding man, presumably the woman’s son or adult grandson.)
Younger Man: “Can you just hit the button and delete the website so she won’t have to worry about it?”
Me: *guessing that I have to play along* “Umm, sure, I’ll see what I can do.”
(The man hands the phone back to the elderly woman.)
Elderly Woman: “He has SEX WITH SHEEP!”
Me: “Okay, ma’am, I’ll hit the button and delete it from the Internet.”
Elderly Woman: “Oh, thank you! He’s the Devil! *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?