Our Service Plan For Life And Death
(I’m the staff member, and the idiot in this story. I am serving a very elderly couple (at least in their 90s) who are both very sweet and understand and appreciate how patient I am with their questions, as technology is not their strong suit. They begin to say their goodbyes.)
Customers: “Thank you very much, young lady; your customer service was brilliant.”
Me: “You’re welcome. Come back anytime with any questions. My name is [My Name] and I’ll always be happy to help.”
Customers: “We definitely will!”
Me: “Okay, guys; enjoy the rest of your days!”
(The look I received made me want to sink into the earth and die! I was so embarrassed! One slip of the tongue and I sounded like Lucifer announcing their deaths! I have yet to see them return.)
Question of the Week
Have you ever served a bad customer who got what they deserved?