Our Service Plan For Life And Death

| Working | October 23, 2015

(I’m the staff member, and the idiot in this story. I am serving a very elderly couple (at least in their 90s) who are both very sweet and understand and appreciate how patient I am with their questions, as technology is not their strong suit. They begin to say their goodbyes.)

Customers: “Thank you very much, young lady; your customer service was brilliant.”

Me: “You’re welcome. Come back anytime with any questions. My name is [My Name] and I’ll always be happy to help.”

Customers: “We definitely will!”

Me: “Okay, guys; enjoy the rest of your days!”

(The look I received made me want to sink into the earth and die! I was so embarrassed! One slip of the tongue and I sounded like Lucifer announcing their deaths! I have yet to see them return.)

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