Our Fingers, Much Like Their Wires, Are Crossed

, , , , , , | Working | September 30, 2020

I recently signed up for cheap Internet service, and when I receive the modem for self-installation, I see that the ethernet cord doesn’t fit the telephone line jack I have at my home. I see in the installation manual that there is a converter that would allow me to not use an ethernet cord which, therefore, is probably the only way I can use the modem at my house.

I call them and realize I am getting what I paid for: not a whole lot.

They can’t find my account for half an hour, and I see they have put the wrong phone number on the sheet that came with the modem. They don’t have my email on file and they can’t find it with my name or address, despite me having a modem at my house with my name and, obviously, my address on the label. Thankfully, I wrote down the confirmation code and it only takes me suggesting it a couple of times before the rep accepts it and is able to find my account.

Then, I spent another hour and a half trying to get the poor gentleman on the phone to understand that the ethernet cable doesn’t fit at my home and that sending another one to me isn’t going to work.

Seriously, after being on the call for an hour and a half, I ask to talk to his manager who then takes half an hour to get on the phone. When he finally does, I am hoping for the best, but he listens to my problem and confidently suggests that he send out another ethernet cord. A part of me dies inside at that moment 

That was yesterday. Today, I am waiting for a call from them because they had an issue with my account and still couldn’t find two IQ points to rub together and get me the converter I needed for my Internet modem. Wish me luck!

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