Ordering In All Colors But Only Seeing Red
(I am taking a large stationery order for an insurance office over the phone. The call is already into its fifteenth minute:)
Customer: “Do you have any of those things that hold little squares of paper?”
Me: “Desk cubes? Yes, sure we do.”
Customer: “What colour do they come in?”
Me: “Black, dark blue, burgundy, or dark green.”
Customer: “Do you have pink?”
Me: “No, ma’am, we only have them in black, dark blue, burgundy, or dark green.”
Customer: “What about a really jazzy bright green?”
Me: “As far as greens go, we only have dark green, ma’am. I’m sorry.”
Customer: “Why do they only make them in four colours?”
Me: “I don’t know, ma’am.”
Customer: “What about yellow, then?”
Me: *head on desk*
(The next item she ordered was paper-clips, and you can bet we had the same conversation about those, too.)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
