Ordering Books Not By The Book(store)

| Right | December 30, 2015

(I work as customer service for an online bookstore that also has a physical store.)

Caller: “Hi, what’s your website? I want to buy books.”

Me: “I’ll spell it for you. It’s [Site].”

Caller: “Could you repeat that? I need to write it down so I can take it to [Cell Phone Provider] and ask them to order for me.”

Me: “I’m sorry, I must’ve heard wrongly. I thought you said [Cell Phone Provider].”

Caller: “That’s what I said!”

Me: “Ma’am, I don’t think they provide those services.”

Caller: “Oh, I know. But I’m a paying customer and an old lady. I’ll just make a fuss until they help me.”

Me: “Ma’am, I can help you order over the phone right now. I also see by your area code that you live near the store. You can come in to our store instead for help.”

Caller: “Oh, I don’t want to bother you. It’s okay; they’ll help me. What was the site?”

Me: “Well, it’s [Site], but you aren’t bothering me. This is actually my job, so I can help you.”

Caller: “Nonsense, you sound like a busy girl. Thanks!” *hangs up*

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