That Order Is Totally Phoned In

, , , , | Working | October 12, 2017

(It is the holiday season and we have a lot of special orders. I am calling customers to let them know their order is ready and what time we are closing. This particular order is for someone with the same last name as one of my coworkers, a fact which I happen to blank out on.)

Me: *on the phone* “This is [My Name] at [Meat Market] calling for [Customer]. I wanted to remind you that your order is ready to be picked up, and we’ll be closing at [time] tonight.”

Customer: “Okay, thanks! We’ll be down to get it in about an hour.”

(The customer calls back a few minutes later.)

Me: “[Meat Market], this is [My Name]. How may I help you?”

Customer: “Hi, we just spoke about my order. I was wondering if you could tell me the price on that?”

Me: “Of course; it’s [price]. Anything else I can do for you?”

Customer: “No, thank you. We’ll be down to get it soon.”

(An hour later, my coworker arrives for her shift. Her dad browses our selection for a minute before coming to the counter.)

Coworker’s Dad: “I’m here to pick up the order for [Last Name].”

(The realization hits. I get his order together and give it to him. After he has been rung out and left, I turn to my coworker.)

Me: “So… I called your house to remind your family to come get your order before we close.”

Coworker: “I know. I was the one that answered the phone.”

(At least she got to start a hectic shift with a laugh!)

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