Operating On A Net Loss

| Working | September 2, 2013

(The internet in our store is not working. I give our help desk a call.)

Me: “Hi, I’m calling from [store]. I’m just calling to see if there’s something that can be done about our connection through the company. I have to open in half an hour, and I can’t connect to any of our necessary functions.”

Tech Support: “Seriously? Why are you calling? Didn’t you get the email we sent out 10 minutes ago?”

Me: “…okay. Here’s the deal. I want you to think about my reason for calling, and then think about the question you just asked me. Hopefully you can come up with the answer on your own.”

Tech Support: “Uh, duh. Check your email. We send all our updates through that.”

Me: “And how, pray-tell, am I supposed to check my email, when I do not have functioning internet to do so? Also, why on earth would you send out an email to people after their internet is down, to inform them that their internet is down, and the reasons why said internet is down, when they can’t actually access that email, because the internet is down?!”

Tech Support: “…it made sense at the time.”

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