Open Door Means Open Everything

, , , , | Right | September 2, 2019

(It is about 11:30 pm on a summer Saturday, and I am still cleaning up after an all-day massacre at this ice-cream-based fast food restaurant. A customer sprints through our freshly mopped lobby and up to the front counter, where I’m stocking cups, spoons, and lids.)

Customer: “Oh, no! Am I too late?”

Me: “Yes, I’m so sorry. We closed at ten and turned off our machines.”

Customer: “Can you please turn them back on and just make one [ice cream treat]?”

Me: “I’m really sorry, but we can’t do that; we closed down everything at ten.”

Customer: “So, you’re saying you can’t turn on just one machine?”

Me: *trying to be patient* “I’m sorry, we can’t. If we did, it would take 20 to 30 minutes to start up, and we would have to stay for an hour after to go through the process of cleaning it back out again.”

Customer: “You seriously can’t make me one [treat]?”

Me: “I’m sorry, ma’am, but we closed at ten.”

Customer: “Well, your doors are unlocked.”

(She leans onto the counter, points towards the front, and smirks, like she’s “caught” us — like we HAVE to help her now or something.)

Me: “Yes.”

Customer: “Your doors are still unlocked.” 

Me: “Yes, they are.”

Customer: “So…”

Me: “…”

Customer: “Why are they? Why would they be unlocked if you’re really closed?”

Me: “So we can leave? It’s our way out. Like, when we’re done cleaning.”

Customer: “If you’re going to close, you NEED TO LOCK YOUR DOORS.”  

(She then threw a box full of spoons that I was stocking out onto the floor and left.)

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