Ooooooooh Dear
(I am stocking shelves, a customer comes up asking for assistance to find an item.)
Customer: “I need to find some Eight O’s corn.”
Me: “I’m not familiar with that brand, ma’am, but I will do my best to help. Are you looking for corn that is fresh, frozen, or canned?”
Customer: “How am I supposed to know that? It’s Eight O’s corn!”
Me: “Well, is it cold?”
Customer: “Yes!”
Me: “It is probably in our frozen section, then. Let’s go take a look.”
(After pointing out our selection of frozen corn, she picks up a bag of store-brand frozen corn excitedly.)
Customer: “This is it! Eight O’s!”
(I look at the item and see she has picked up an 8 oz. bag).
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.