, , , , | Right | September 29, 2017

(I work in a call center for a catalog company.)

Me: “Welcome to [Company]. My name is Kayla. How can I help you?”

Customer: “I’m sorry; your name is what?”

Me: “Kayla.”

Customer: “Repeat.”

Me: “Kayla.”

Customer: “Spell that for me.”

Me: “K. A. Y. L. A.”

Customer: “K. A. Y. O. A?”

(I respell it a couple more times, and get the same result, so I give up.)

Me: “How can I help you?”

Customer: “I’m trying to get your name!”

(I try giving it to him again with the phonetic spelling, and he is still not getting the “L”. I give up, and say yes, that is my name.)

Customer: “Are you from the US?”

Me: “Yes.”

Customer: “That must be a family name, because that’s not from around here.”

Me: “What can I get ordered for you, sir?”

Customer: “I want to know where that name is from.”

(When he finally moved past my name, he only placed an order for one small item.)

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