Oooh, A Different Top

(The company was running a coupon special for 20% off one item ONE COUPON PER PERSON. This one heavily made-up woman caused problems at every coupon sale I ever worked there and this time was no different. She made one purchase and then this happened.)

Woman: “How many of these can I use?”

Me: “It’s one per person, so no more today, but there is another coupon for tomorrow so you can come back and use one then.”

Woman: “What if I send my husband in? Can he use one?”

Me: “Yes, ma’am. He is a different person so that’s fine.”

Woman: “Well, how many can he use?”

Me: “One. It’s one per person.”

Woman: “What if I buy something else?”

Me: “Well you can buy whatever you want, but you can’t use another coupon. It’s one person for the whole day, not one per transaction.”

Woman: “What if I leave and come back in?”

Me: “You’re still the same person.”

Woman: “What do you mean? I’ll have left and come back.”

Me: “Well our doors are not equipped to change your genetic make-up upon entry, so you would still be the same person.”

(The woman stormed off, then returned 20 minutes later wearing a different top. For some reason, she decided to come through my lane again. I refused to let her use it, so she screamed at me and my manager. Eventually, she just wadded up the coupon, hit my manager in the face with it, and ran off cursing…only to return the next morning and repeat the scenario.)

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