Only In Receipt Of Their Vitriol

, , , , | Right | October 6, 2018

Customer: “Hi, I’d like to return this blender. I don’t have my receipt but I have the card it was purchased on.”

Me: “Okay, go ahead and swipe, and I’ll see if I can look it up for you.”

(She does, and when I scan the item, it doesn’t show up.)

Me: “I’m sorry, but it’s not being found on this card. Maybe you bought it with something else?”

(She begins searching her wallet for her credit cards before she slams the first card on the counter.)

Customer: “No, you’re lying. I know I bought it on this card. Check again.”

Me: “I can do that, but also if it’s been more than a year, our computer system isn’t able to track it.”

(She swipes, and once again, it’s not found.)

Customer: “Well, what are you going to do about it? I know I bought this only a month ago, and it was on this card. So, why won’t you return it?”

Me: “I’m sorry. If you can find the receipt, I will be able to help you, or if you want me to check another card I can, but for now, our system is saying that it isn’t on this card. Is there anything else I can help you with?”

Customer: “I have another return, but I have the receipt this time.”

(She flings the receipt at me and drops a shirt on the counter. I speed through the transaction, trying to get her out as quickly as possible.)

Me: “Okay, you’re going to get eleven dollars back for the shirt.”

Customer: “No, I should be getting twenty back.”

Me: “The item was eleven dollars; you paid with a twenty and got change back when—”

Customer: “Shut up. You’re wrong.”

(She then looked over her receipt for a couple of minutes, trying to find fault with my math and still berate me. Finally, one of the register supervisors came to the back to drop change off and I begged her to deal with the customer. Whatever she said made her leave, and thankfully, she was there to deal with her the next time she came back. And that time, she had her receipt for the blender.)

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