Bad Customer Service Can’t Be Helped

(I call my insurance company to know the procedure to file a claim. The mailing address with my file is my mother’s address, as she’s the one paying for it. I live twelve hours away from my mother.)

Me: “…And how do I get the forms to fill out?”

Employee: “You’re going to have them by mail in a few days.”

Me: “Can you send them to a different address than the one listed in my file? I don’t currently live there.”

Employee: “I already sent it, so I can’t do anything about it.”

Me: “Couldn’t you send it again to a different address? I really can’t get there to pick up the forms. It’s a twelve-hour road trip for me.”

Employee: *pissed off* “No! Go download it!”

Me: “I didn’t find it on your website. Can you tell me how to access it exactly?”

Employee: “Search better!”

Me: “Uh… thanks for your help. Can you tell me how much money I’m going to have for the hospitalization and the days without working afterward?”

Employee: “Five days or less. It’s at three times five, and ten days or less, so it’s at two times three.”

Me: “…Huh?”

Employee: “Do you need an example to understand better?!”

Me: “Yes, please.”

Employee: *very unpleasant* “Goodbye and have a nice day!” *hangs up*