Only Halfway There

, , , | Right | May 25, 2018

(I am manning the self-checkouts when this woman dressed in all camo calls me over.)

Customer: “These underwear are not ringing up right! All hunting clothing was supposed to be 50% off!”

Me: “Huh, maybe it didn’t include underwear. Let me call back to the department to find out.”

(The customer scoffs at me while I go over to the phone to call back to the hunting department.)

Me: *on phone with coworker* “Hey, do you know anything about all hunting clothing being 50% off? A customer of mine says they are, I can’t find them in the ad, and her camo men’s underwear is not ringing up that way. I was curious if maybe the underwear wasn’t included?”

Coworker: “Uh. I don’t know. I’ll walk over there.” *a moment later* “Yeah, I don’t see what she’s talking about, sorry.”

Me: “Some of her other hunting clothing rang up that way, so there’s got to be some sort of sale tag.”

Coworker: “Yeah, I don’t see anything, sorry.”

Me: “Uh… okay… thanks…”

(I hang up, knowing this isn’t going to be easy since the woman was already mad at me. So, I walk back over to her.)

Me: “I’m sorry, it looks like he couldn’t find the tag you were talking about.”

Customer: “SO. You’re saying that I have to walk over and take a picture of it myself for you?! IF I do, then you better fix it for me!”

(She leaves for about five minutes and comes back waving her phone at me.)


(I try reading it but the picture is so blurry that any information on the tag is illegible.)

Me: “I’m sorry, ma’am, but I cannot read the print on the tag. Any information as to what’s not included would be there, but the picture, unfortunately, is too blurry for me to read.”

Customer: “UGH. This is just a waste of my time! I need to be somewhere! You should just call a manager over and have them fix this! It would be much faster!”

Me: “I’m sorry, but I would still have to find out what’s going on before I get a manager involved. They wouldn’t know, either, unless we call the department. I’ll call him back and try again.”

Customer: “This is a waste of time!”

(I quickly go back to my phone to call my coworker back and see if he can find it again.)

Me: “Hey again, so she took a picture of the tag, and it’s illegible due to blurriness. It’s [brand] of clothing.”

Coworker: “Oh, okay. Let me look. Oh. Well, the tag doesn’t say anything against underwear not being included. But, the underwear doesn’t have the 50% off tag on it. Just give it to her, though.”

(I quickly access her computer from mine and change the price.)

Me: *to customer* “He said he wasn’t sure why it wasn’t working, so he said just to give it to you.”

Customer: “WAS THAT SO HARD?”

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