Online Store, Meet Offline Brain

, , , , | Right | June 30, 2010

(The customer is requesting that I order her some clothing that our store currently does not have in stock to be delivered to her home address.)

Me: “…and what is your home address?”

Customer: “Why do you need that?”

Me: “So that the clothes can be delivered to the correct address.”

Customer: “How do the clothes get to me from the computer?”

Me: “I’m sorry, ma’am, I don’t quite understand what you are asking.”

Customer: “I mean, all you have told the computer is my information. How do the clothes get from the computer to me?”

Me: “Well, the information goes to our warehouse and they will send the clothes to your address from there.”

Customer: “So, the clothes don’t come from the computer?”

Me: “You mean directly from this computer?”

Customer: “Yes, of course. How do I get the clothes from the computer?”

Me: “I’m sorry, ma’am, it doesn’t work like that. We can’t store merchandise in our computers.”

Customer: “Well, your systems are too outdated! I will just go buy them from my home computer so I don’t have to wait for the warehouse to send me my order in the mail!”


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