Online Shopping Is Not Their Calling

I’m working at a store that takes both phone and online orders. I pick up the phone and there is a rather young-sounding woman on the line.

Caller: “Hello, I would like to place an online order.”

Me: “An online order? Do you need me to tell you the web address?”

Caller: “No, I have that. I’m on the page.”

Me: “Okay… do you see the button that says, ‘shop’?”

Caller: “Yes.”

Me: “Just click that.”

Caller: “Okay, thank you so much! Bye!”