Onerous Owner

, | Working | August 16, 2013

Customer: *walks in*

Me: “Hi, how are you today?”

Customer: “Excuse me, but can I see the manager?”

Me: “I’m sorry; our manager’s not in at the moment. I’m a supervisor, and I’m by myself at the moment. Is there anything I can do for you?”

Customer: “Yes, well, I came in and ordered a sub yesterday and the girl who served me was so bloody rude! She ignored me when I walked in; she was grumbling and sighing as she was making my sub. She just slapped it together, and it just looked like a dog’s breakfast. Then I got to the till, and the lady who served me there was so condescending towards me. She was just as rude to me.”

Me: “Okay, well, did you spot their name badge?”

Customer: “The person who made my sub was [name], and the lady who served me was [name]. Can you report those two to the manager for me? ”

Me: “I’m sorry, but that was the manager who served you.”

Customer: “Oh, well then, can you report her to the owners then?”

Me: “I’m sorry, but the person who put your sub through the register is the owner.”

Customer: “Good heavens! You have my sympathy!”

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