One Store To Sell Them All, And In The Darkness Bind Them
(A customer walks up to counter and sets down a bag from a competitor’s store, pulls out the competitor’s receipt, and starts unloading books with the competitor’s sticker on them.)
Customer: “I’d like to return these.”
Me: “Oh, I’m sorry. I can’t take these back here. We’re [Bookstore].”
Customer: “So?”
Me: “These books are from [Competitor]. I can’t do this return.”
Customer: “But don’t you have a store by the mall?”
Me: “We do have a location a few blocks away from the mall, but the store inside the mall is actually [Competitor].”
Customer: “So, you won’t take these back for me?”
Me: “Unfortunately, since they weren’t purchased from us. You’ll need to take them back to [Competitor] and they’ll be able to help you.”
Customer: *surprised* “I thought all bookstores were the same!”