One Store To Sell Them All, And In The Darkness Bind Them

, , , | Right | July 5, 2010

(A customer walks up to counter and sets down a bag from a competitor’s store, pulls out the competitor’s receipt, and starts unloading books with the competitor’s sticker on them.)

Customer: “I’d like to return these.”

Me: “Oh, I’m sorry. I can’t take these back here. We’re [Bookstore].”

Customer: “So?”

Me: “These books are from [Competitor]. I can’t do this return.”

Customer: “But don’t you have a store by the mall?”

Me: “We do have a location a few blocks away from the mall, but the store inside the mall is actually [Competitor].”

Customer: “So, you won’t take these back for me?”

Me: “Unfortunately, since they weren’t purchased from us. You’ll need to take them back to [Competitor] and they’ll be able to help you.”

Customer: *surprised* “I thought all bookstores were the same!”

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