One Star For The Road

I’m working at a busy fast-food place when a guy storms in, looking irritated.

Customer: “You guys know Google Maps has you listed on the wrong side of the highway, right?”

Me: “I didn’t know that, sir. I can let my manager know so we can report it to Google.”

Customer: “Yeah, well, I drove all the way over there, couldn’t find you, then had to cross the highway and come all the way back. That’s very inconvenient. So I’m going to need some free food.”

Me: “I’m sorry for the trouble, sir, but we can’t give out free meals for something like that.”

Customer: “You’re telling me I waste my gas, my time, AND my patience, and you won’t make it right?”

Me: “Sir… we’re not Google. We don’t control the map listings.”

Customer: “Well, if you actually cared about your customers, you’d fix it and comp my order!”

Me: “I’m happy to escalate the map issue to our manager, but I still can’t give you free food.”

He grumbles, orders nothing, and leaves. Later that day, we see a brand new one-star review online:

Review: “Terrible service. Wouldn’t give me free food even though Google Maps sent me to the wrong side of the highway. Inconvenient!”

Left on… Google Reviews.