One Scamwich, Coming Right Up, Part 2
(I’m supervising on a Sunday afternoon, our slowest day of the week. We’ve only been open a couple of hours and have only made maybe four or five sandwiches. A customer calls in with a complaint.)
Caller: “Excuse me, I ordered a sandwich from you this morning and it is just terrible! You toasted it too much and it just fell apart when I bit into it!”
Me: “Well, that’s odd, sir. If a sandwich was toasted too long it would normally burn long before it would dry out like that. What did you order?”
Caller: “Chicken.”
Me: “I can’t find your order in the system. Could you tell me what time you were here?”
Caller: “This morning sometime.”
Me: “We weren’t open this morning, sir. We open at noon on Sundays.”
Caller: “Well, maybe it was afternoon, then.”
Me: “Okay, well, I’ve been here all day and I don’t recall serving a chicken sandwich to a gentleman today.”
Caller: “It was my wife who came in.”
Me: “I’m looking through today’s orders on the computer, and I haven’t served any chicken sandwiches today. Are you sure you came to this location?”
Caller: “Yes. And it was last night. I talked to the manager and he said you’d give me a free sandwich today.”
Me: “I was the manager last night, too, sir.”
Caller: “You’re not going to give me a free sandwich, are you?”
Me: “No, sir. I’m not.”
Caller: “Okay, then.” *hangs up*
This story is part of our Scammer roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
