One Person’s Outrageous Is Another Person’s Tuesday

, , , , , | Right | November 6, 2018

(I work in a popular chain coffee shop. We are located in a commercial area very popular with tourists and near several hotels, so we tend to be very busy, especially on weekend mornings. On this particular morning, we’ve received a higher than normal number of mobile orders and are a bit backed up. Most customers are understanding, but one woman who is standing with a friend near a regular customer of ours is clearly unhappy.)

Customer: “Oh, my God! I have never had to wait this long for a mobile order! I’m shocked!”

(The regular customer shoots her a dirty look but says nothing.)

Customer: “This is outrageous. I don’t believe this.”

(She continues complaining to her friend, the regular customer, and anyone else in earshot. No one answers her. Meanwhile, I finish making the regular’s drink and hand it to her.)

Me: “Here you go. Sorry about the extra wait!”

Regular: “It’s not a problem. Thanks!” *to the complaining customer* “You know that there are people that are dying, right? If waiting five minutes for your coffee is the worst thing that happens to you today, I’d call that a win.”

(The regular customer left and several people who were close enough to hear what she said snickered a little, including the complaining customer’s friend. The complaining customer was silent until she got her drink and left. I love my regulars.)

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