One Of Retail’s Forever Problems
It’s about ten minutes after we’ve closed for the evening when the phone starts to ring continuously. Instead of continuing to listen to it, I decide to answer it.
Me: “Thanks for calling [Shop]. I’m sorry but we’re closed.”
There is a slight pause.
Caller: *Sounding afraid.* “Forever?”
Me: “Um… no. Just for the night. We open tomorrow at eleven.”
Caller: *Cheerfully* “Oh, okay!” *Hangs up*
I nearly laughed my butt off over that and forever after made sure to say that we’re closed for the evening.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
