One Nugget Short Of A Combo
I go to pick up some food on my way to work. I have a coupon for a free order of nuggets and I show the cashier. She puts in two orders of nuggets.
Me: “Excuse me, I only ordered one.”
Cashier: “Yeah, but you have to get two to use the coupon.”
Me: “No, it’s a free nugget with any purchase. I’m also getting [item].”
Cashier: “The system won’t let it work, otherwise. Your total is [amount].”
I don’t want to cause a scene, so I pay. When I get to work, I write a complaint online. I include screenshots of the coupon, where it states nothing about having to buy two orders of nuggets. I get a call later on.
Caller: “Hi, this is [Manager] at [Fast Food Restaurant]. I read that you had an issue with a visit earlier?”
Me: “Yeah, your cashier said I had to buy two orders of nuggets to get one free when the coupon is for one free with any purchase. I checked after I left, and there is no mention of the purchase having to have another order of nuggets. I paid for the second, only because she didn’t seem like she’d want to back down.”
Manager: “Let me look… Okay, is it the coupon on the [Company] app?”
Me: “Yes.”
Manager: “Okay, it does clearly say, ‘Any purchase.’ I don’t know why she’d think it had to be another order of nuggets. If you still have your receipt, I can refund you for your order. I could also offer a couple of coupons for free meals.”
Me: “I’ll take the coupons. I can pick them up after work today.”
I’ve only seen that cashier making food now, not at the register.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?