One Last Parting Shot, Part 2
Me: Thank you for calling [Tech Support]. How may I assist you?
Customer: “Yes! Finally! There is something wrong with my cellphone.”
Me: “All right, ma’am. I’ll be more than glad to help you with that. What seems to be the problem?”
Customer: “I can’t call out.”
Me: “Ma’am, it appears that everything is working just fine from both ends. What exactly is happening when you try to call out from your phone?”
Customer: “Absolutely nothing! Jesus, are you stupid! I already told you that.”
Me: “Right… let’s try this: turn your phone off and then back on. Maybe you just need to reset it.”
Customer: *resets phone* “Okay, that’s done… and it’s still not working.”
Me: “This is very strange. I can’t imagine why it would not be working. Try this for me, dial a number out and let’s see if you get an error message now that the phone has been reset.”
Customer: “You stupid little b****! THERE IS NO F***ING DIAL TONE!”
Me: “Erm, excuse me?”
Customer: “How can I dial a number if I don’t have a dial tone?”
Me: “Ma’am, the phone you’re using is wireless. It’s not going to have a dial tone.”
Customer: “You really think I’m that stupid? My last cell phone had a dial tone!”
Me: “I assure you, it did not.”
Customer: “Listen to me, I have been around a lot longer than you. I think I know how to work a g**d*** phone! Who the h*** do you think you are?!”
Me: “Humor me, please! Just dial a number, any number, and see what happens when you hit send.”
Customer: “Whatever!” *presses buttons on phone*
(She has the phone on speaker, and I can obviously hear that the call has gone through.)
Customer: “Well… I… the last… F*** YOU!” *click
Question of the Week
Have you ever served a bad customer who got what they deserved?
