One Final Lesson For The Student
(It’s opening night for an extremely popular film so we’re very busy. Two people approach my till.)
Customer #1: “Two student tickets for [Opening Night Film].”
Me: “Can I see your student cards, please?”
(Customer #2’s ID checks out but Customer #1’s is past its expiry date.)
Me: “I’m sorry, sir. I can’t accept this. Do you have any other form of student ID?”
Customer #1: “Why? What’s wrong with it?”
Me: “This one expired back in July.”
Customer #1: “But it still gets me onto campus.”
Me: “I’m sorry but I do have to go by the date on the card. Do you have anything else?”
(Customer #1 rustles through his wallet and hands me a freshly laminated card that says ‘library’ on one side and his name on the other. No expiry date.)
Me: “Well, I’m sorry, but I can’t accept this either. You need to talk to your university ASAP about getting an up-to-date ID or you can purchase [officiated student card] on their website.”
Customer #1: “I can’t do that. I graduated.”
Me: “…You graduated?”
Customer #1: “Yeah.”
Me: “In July?”
Customer #1: “Yeah.”
Me: “You know that means you’re not a student, right?”
Customer #1: “I know.”
Me: “So why are you trying to buy a student ticket?”
Customer #2: *has been silent and unbothered throughout this exchange that has caused a large queue to build up behind them but suddenly chips in* “He thought you would be too busy getting through the queue to check him.” *to Customer #1* “Stop being a cheapskate and buy the tickets already or we’ll miss the d*** film.”
(This is not an uncommon occurrence and all over £2.)
Question of the Week
Have you ever served a bad customer who got what they deserved?