One Draw Closes, Another One Opens

, , , , , | Working | December 20, 2017

(I have just finished paying and am waiting on my change. The cashier closes the register, though, and says goodbye.)

Me: “My change?”

Cashier: “What?”

Me: “My change. You haven’t given it to me.”

Cashier: “Oops, sorry about that.”

(She doesn’t do anything.)

Me: “Could you give it to me, then, please?”

Cashier: “No, that’s not my problem.”

Me: “I think it is. You haven’t given me my money back. If you aren’t willing to fix it, could you call someone over?”

Cashier: “I can call my manager, but he will just tell you the same.”

(She calls him over and explains. The manager face-palms, opens the drawer, and gives me my change.)

Cashier: *blushing* “But you said when the drawer was closed it wasn’t my problem anymore!”

Manager: “No, I said it isn’t a problem if you need to open the drawer. You can either ask me or a head cashier.” *to me* “I am so sorry about this, miss. She’s new. Ha, the youth of today, eh?”

(I mock-laughed with him while giving a cashier a sympathetic look, and saying it really wasn’t that big of a deal. Honestly, though, I looked younger than her, so either she wasn’t too bright or she genuinely misunderstood. Either way, further instruction would have fixed the problem rather than humiliating her.)

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