On Vacation From Reason

(I am working at a salon through a Cooperative Education program at my high school, and am still a senior. I answer the phone.)

Me: “[Salon], how can I help you?”

Customer: “Yes, I’d like to book an appointment today with [Employee who is on vacation].”

Me: “Sorry, [Employee] is actually on vacation. I could book you with another stylist today or with [Employee] when she returns.”

Customer: “What do you mean, she’s on vacation? I need a haircut!”

Me: “Oh, well, yes, she is on a cruise. But like I said before, I can book you with another stylist or—”

Customer: “No, no, no! This is unacceptable! I want to book an appointment today with [Employee]! How could she go on vacation and do this to me?”

Me: “Well, she had vacation days to use up, so she is gone. Now, would you like to book an appointment for a later date?”

Customer: “No! I want [Employee] to cut my hair today! Gosh, what don’t you understand? Are you stupid?”

(I try to explain several more times that the certain employee she is requesting has gone on vacation and would be back in a few weeks, but she simply won’t listen.)

Customer: “Fine! This is just ridiculous! I guess I will book an appointment with another stylist but this is just silly! [Employee] should not be allowed to go on vacation!”