On The Need For Consumer IQ Requirements
Customer: “Hello, I’d like to return this gas cooker…”
Me: “Sure, what’s the problem with it, madam?”
Customer: “The picture on the front of the box shows meat, although when I opened the box there was no meat inside…”
Me: *In astonishment* “Okay, I’ll just go and get my manager…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
