On Her Own Little Aisle
(I have just finished counting my till and am heading towards the canteen to change and go home after a 10-hour shift. On my way there, a woman in a scooter stops me.)
Customer: “Excuse me!”
Me: “Yes?”
Customer: “Where can I find [specific liquor]?”
Me: *not willing to walk her to it as I’m off duty* “It’s in the next aisle, near the end.”
Customer: “Can’t you get it for me? I can’t go driving around the store just searching! I need a lot of things and you know where they are.”
Me: “I’m sure it’s there. Now, if you’ll excuse me…”
(I go to the canteen, take off my work clothes, and change into my regular clothes. I head out and bump into the same woman.)
Customer: “Oh, are you off?”
Me: “Yes, I’m heading home.”
Customer: “Can you get me the milk?”
Me: *waving* “It’s over there.”
Customer: “It’s too high up; I can’t get it from my scooter. Get it for me.”
(I sigh and figure I’d be off faster if I just follow her commands.)
Customer: “See, now we’re getting somewhere. This is customer service; you’d better learn it quick!”
Question of the Week
Have you ever served a bad customer who got what they deserved?