On Cold Days, The Customers Are Colder
It was one of the coldest winter days this year in my part of Ontario; the temperature is -25 degrees, -30 with the wind chill. A lady called to complain that the takeout she ordered got cold enough on the fifteen-minute drive home that she had to rewarm it.
It was hard to find the sincerity in my voice to apologize to her.
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
