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On Cold Days, The Customers Are Colder

, , , , , | Right | March 26, 2021

It was one of the coldest winter days this year in my part of Ontario; the temperature is -25 degrees, -30 with the wind chill. A lady called to complain that the takeout she ordered got cold enough on the fifteen-minute drive home that she had to rewarm it.

It was hard to find the sincerity in my voice to apologize to her.