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On Balance, It Was An Easy Mistake

, , , | Right | February 4, 2021

I work at a bank. We’re dealing with a partial system outage. We can process transactions but cannot provide account balances. A customer comes to my window.

Me: “Hi! What can I help you with?”

Customer: “Just a deposit, please.”

Me: “Sure thing. I do have to tell you that we’re having some technical issues, so I can’t give you a current balance after deposit.”

Customer: “Oh, that’s no problem.”

I process his transaction and hand him his receipt.

Me: “Can I get you anything else?”

Customer: “Yes, my balance.”

Me: “Um…”

The customer groans and face-palms.

Customer: “And you literally just told me that you’re having technical issues and it’s not available. Never mind. That was stupid of me.”

Me: “Don’t worry about it. You’re not the first person to do that today. At least you realized what you were asking!”

Customer: “Long day of repeating yourself, huh?”

Me: “You have no idea.”

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