On A Tight Leash
Me: “Thank you for calling [Cable Company]. How can I help you?”
Customer: “Yeah, my cable box is doing that tiling thing.”
Me: “I can help you with that. Let’s try and reboot the box. I need you to unplug it.”
Customer: “My wife is recording a show. Will that be affected?”
Me: “Unfortunately, yes. If you unplug the box, the DVR will stop recording.”
Customer: “Do you think I should wait, and call back later when it’s done?”
Me: *chuckles* “That depends on how much trouble you’ll get in with your wife.”
Customer: *laughs nervously* “Yeah, you’re right. She’ll lock me in the basement again… I’ll wait, thank you.”
Question of the Week
Have you ever served a bad customer who got what they deserved?